RETURN POLICY

Thank you for shopping at Old520.com. We want to ensure that you are completely satisfied with your purchase. Our Return Policy outlines the guidelines for returning items purchased from our website.

Eligibility:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Items that are not eligible for return include gift cards, downloadable software products, and perishable goods.

Return Process:

  1. Initiating a Return:

    • To initiate a return, please contact our customer service team at support@old520.com within 14 days of receiving your order.
    • Please provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization:

    • Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to proceed with the return.

  3. Shipping the Return:

    • You will be responsible for shipping the item back to us. Please ensure that the item is securely packaged to prevent damage during transit.
    • We recommend using a trackable shipping service to ensure that the item reaches us safely.

  4. Refund Process:

    • Once we receive your returned item and verify its condition, we will process the refund to the original payment method used for the purchase.
    • Please allow 5-7 business days for the refund to reflect in your account.

Exchanges:

  • If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately at support@old520.com with photos of the item and packaging.
  • We will work with you to arrange for a replacement or refund as needed.

Contact Us:

  • If you have any questions about our Return Policy, please contact us at support@old520.com.

By making a purchase on Old520.com, you agree to comply with our Return Policy. We strive to provide excellent customer service and ensure that you have a positive shopping experience with us. Thank you for choosing Old520.com.